Name: Aegis Fine Rug Cleaning
Address: 3267 Bee Cave Road, Austin, TX, 78746, United States
Telephone: (512) 327-1900
Rating: 5

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I just called Aegis to see about having a single 3’x5′ commercial (not hand tufted) mat-backed oriental cleaned, and I spoke with Tim, who very kindly told me that cleaning such a rug would be a waste of money due to the cheap glue used on the backing of these rugs — they are essentially throwaways! Although I won’t reveal the name of the large national high-end chain store that sold me this beautiful but expendable rug I don’t think any of these stores reveal this fatal flaw in their products before you get them out of the barn, or barrel, or off their tree-named street ;^}.

Tim was honest and funny — “I’m not allergic to money but I don’t want you to waste yours!” — and he gave me good advice for free. THIS is what real customer service is all about: expertise, honesty, empowerment of the customer, and NEVER providing a service that is not needed or inappropriate. I have other REAL orientals that will need cleaning, and friends with many more, and I know who I will call/recommend when they need care. Aegis has my trust, and that is something earned and deserved, even when it is given for free!
Lee C., 5 years ago
I called to inquire about their service and asked to have someone come out and take a look at our rugs. Within 5 minutes Tim called me back, explained his service and we scheduled an appointment.

Upon arrival, Tim took our rug and wound it in fresh cellophane, and did the same for the pad. We had him look at the additional rugs and after his assessment he gave us instructions for cleaning and stated the cost to clean them didn’t make sense since they were too beat up.

Tim left with our rugs and not 40 min. later a package arrived. It was a bunch of cake pops and doggie treats. This is an incredible value-add service and one that was never expected.

He personally cleaned our rug and when he brought it back (about 3 weeks later…which was exactly as stated) he provided us care instructions and told us to call if there were any questions. Having Tim clean our rug by hand vs. a company who uses chemicals has already paid dividends. No smells or odors have emanated from the rug at all.

The price of cleaning our rug was not inexpensive but I can state confidently that the service provided and the quality and care which he treated the rugs, our dog and family far outweigh consideration of any other service.

You can’t go wrong with Tim. More small businesses should take a page from his book of professionalism and courtesy.
Harlan B., 5 years ago
So I will start this review by saying I have not had anything cleaned by Aegis yet. I am looking for a place that will clean my sheep skin rug and left a voicemail for Tim asking if his company does this. He returned my call to let me know they do not clean sheep skin but he gave me some advice about how to get it cleaned elsewhere. I really appreciate a business that would take the time to call back and give advice like that. I look forward to doing business with Aegis in the future.
Taylor M., 6 years ago
The best customer service I’ve had in a long while, and the rug cleaning itself was excellent. Highly recommend.
Melissa M., 6 years ago
Tim is awesome! Very knowledgeable about fine rugs and how to properly clean and take care of them. His attention to detail is unparalleled. He even gave me tips on what to look for when shopping for new rugs!
Kari B., 7 years ago

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