We had a 75-person party, with an omakase team, a wine distributor and a live jazz band on four yachts and a pontoon, and the absolute craziness of our story cannot be replicated! Our crew- Neil, Justin, Derek and Raven- were absolutely amazing and went ABOVE AND BEYOND with helping us with very urgent, very last minute, and completely surreal!, event complications that honestly, I can’t even make up!
A) The jazz trio flat out refused to get on any of the yachts. They had a huge miscommunication with their manager and were terrified about the leaving the dock. And, to make things worse, one of the band members locked his instrument in his car by accident, 30 min before guests were scheduled to check in. Literally could not make this up! The crew quickly took on supportive roles and they were brilliant! They called a colleague to crank open this guy’s car door so we didn’t have to wait an hour for AAA to arrive. They found a pontoon and persuaded the jazz band, along with their bass, keyboard and sax, to get on it! Just a note, I knew it was difficult to find a pontoon, because they were booked solid for months. And more importantly, it is absolutely amazing that they convinced the band to do this- they de-escalated the whole crazy situation and made the band feel comfortable about getting on a boat. I mean, our event was called the JAZZ and Wine Sunset Cruise, and the band refused to leave the dock. Without Neil, Justin, Derek and Raven, we would not even had a party at all!!
B) We had to bring two 2000w Honda generators on the yacht to power up the live band. Could not make this up either- Home Depot forgot to fill up one of them with gas, and the other gave out mid-performance. So they found a funnel and transferred gas from the broken generator to the empty one and got the music going again!
C) I was the main host, and I was just reeling from the issues with the band, and I’m telling you, these guys truly understood the gravity of it all and empathized when it started to feel like the event was going to fall apart- before check-in, before even leaving the dock! They are the ONLY reason why the event did as well as it did, with guests raving about the experience after, because to be completely honest, without them, the event would not have happened!
These are just a few of the reasons why this company is so awesome- and there are so so many more! Our guests had a fantastic time talking with them and many of our guests commented on how sweet and fun they were! From their open, warm and kind demeanors to just how engaging they were with the entire crowd- Neil got in the water with the rest of the party!- I can’t believe just how PERFECT a decision it was to go with Lake Travis Yacht Rentals for our event! I know I’m only one person, and this is just one review, but I guarantee that you will never, ever, find a crew this unbelievably smart, kind, quick, supportive, and just absolutely wonderful as these guys are!!
Stephanie Pace
2 days ago
